RoofX Support
How can we help?
Find practical answers about the current app or email the official support address. RoofX does not use a web ticket form.
Frequently asked questions
RoofX is an iOS lifestyle journal and social app. You can keep private food and workout entries, explore a meal with an AI estimate, publish reviewed photo or video Moments, follow people and text mutual followers.
From My Day, open AI Food Scan and choose the camera or photo library. The image is sent through the RoofX backend to a configured third-party vision service. RoofX deletes its temporary server image after analysis and returns editable text estimates for you to review.
No estimate is guaranteed to be exact. Portions, ingredients, preparation and image quality can change the result. Review and edit the estimate before saving. RoofX is not a medical service and its AI output is not health or dietary advice.
You can add a meal manually from the journal, or review an AI Food Scan result and choose Save to My Day. Meal name, estimated calories, meal type, notes, date and time can be edited. Journal entries remain private unless you deliberately create a public Moment.
Open Moments and choose the create action, select a supported photo or video, add a caption, choose Food, Workout or Daily Life, then publish. New Moments enter review before other users can see them.
RoofX uses pre-publication review for new Moments. A pending post stays visible to you but is hidden from other users until a moderator approves it. It may be rejected if it does not meet the Community Guidelines.
Use Connect, a public profile or a follower/following list and choose Follow. You can unfollow later. Blocking takes priority over following and removes the connection according to RoofX’s block rules.
You can start one-to-one text chat or a voice call when both people follow each other and neither has blocked the other. If either person unfollows or blocks, new messages and calls are disabled; existing message history may remain viewable.
Open the menu on a Moment, comment, profile or chat and choose the available Report or Block action. Reports are reviewed by moderation staff; one report does not automatically punish an account. Blocking filters the affected relationship and prevents new chat.
On the login screen, choose Forgot Password and follow the reset link sent to your account email when email delivery is configured. If no email arrives or the environment reports that delivery is unavailable, contact support.
In the app, go to Me → Settings → Delete Account, review the notice, enter your password and confirm. The current service accepts the request, signs you out and blocks login; it does not yet claim that every data category has been permanently erased. Read the full process.
Email roofx2026@163.com. Describe the issue, the approximate time it happened and the account email. Do not send passwords, full payment credentials, API keys or other secrets.